At FODIRI, your satisfaction is our priority.
You have 30 days after receiving your order to return your item.
To be eligible for a return, the item must:
Opened, used, or partially used sachets are not refundable for hygiene and safety reasons.
Any product returned incomplete, used, or damaged by the customer may be refused.
For hygiene and safety reasons, certain wellness products, personal care items, or opened products cannot be returned.
To request a return, please contact us at:
Please include your order number and the reason for the return.
Return shipping costs are entirely the responsibility of the customer.
We recommend using a tracked shipping service, as FODIRI cannot be held responsible for lost return packages.
In the event of an error on our part or a defective product, an appropriate solution may be offered.
Once the return has been received and inspected, the refund will be issued to the original payment method within 5 to 10 business days.
If your order has not arrived within the estimated delivery time, please contact us so we can check the situation with the carrier.